How Can I Check The Status Of My Order?
Once you place your order you will receive a confirmation to your email and once the order is shipped you will receive a tracking number that you can use on our website. Please reach out to us on our contact page if you need any further assistance.
How Long Does Shipping Take?
Please allow up to 72 hours for your order to process and to be shipped out. Our fulfillment centers are located around the world. For domestic orders in the United States, it will normally take about 2-3 weeks. For International orders, please allow up to 4-5 weeks.
Our prices are significantly lower than our competitors since we have relationships with our suppliers to ship directly to the customer! The downside to this is slightly longer shipping times, though we work our hardest to get your order shipped as fast as possible.
Do You Ship Internationally?
Yes! We ship to most major countries around the world.
How can I track my order?
After your order has been shipped out and the tracking number has been sent to your email. Simply go to our website & click the track my order page. From there you can get live updates on your order.
Can I cancel my order after I’ve already paid?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
How can I contact you?
Through our contact form and will get back to you as soon as possible! Thanks.
What are the payment options?
We accept Cash on Delivery (COD) at UAE and online payment in the form of Debit Cards & Credit Cards from Visa & Mastercard. Please make sure that internet banking is available on your card.
What are your delivery charges?
For international orders, delivery charges will be displayed during checkout. The customers will have to bear all the duties and taxes.
Do you offer Cash on Delivery?
Yes, we offer cash on delivery for UAE .
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in AED , which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How do I return an item?
Please contact us at info@joliefriends.com
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.